Shipping policy

The Pain Industry

Effective Date: September 4, 2026 Contact: helpvisorian@gmail.com

Overview

This Shipping Policy explains how orders are processed, shipped, and delivered by The Pain Industry. We ship from Canada to customers across North America and internationally.

Processing Times

All orders require a short processing period before shipment. Processing typically takes 1–3 business days, depending on order volume and product availability.

Shipping Times

North America (Canada & United States) Orders shipped within North America generally arrive within 1–2 weeks. Delivery times may vary slightly depending on the carrier, weather conditions, or regional delays.

International Orders Delivery times for international orders vary significantly based on the destination country, customs processing, and local postal services. Most international shipments arrive within 2–6 weeks, but some regions may experience longer transit times.

Shipping Confirmation & Tracking

Once your order ships, you will receive a confirmation email containing tracking information when available. Tracking updates depend on the carrier and may take time to appear.

Shipping Costs

Shipping costs are calculated at checkout based on your location, carrier rates, and order weight. International customers are responsible for any customs duties, taxes, or import fees charged by their country.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information. Orders returned due to incorrect or incomplete addresses may require additional shipping fees to be resent.

Lost or Delayed Packages

While we work with reliable carriers, delays can occur due to customs, weather, or carrier issues. If your package appears lost or significantly delayed, contact us at helpvisorian@gmail.com and we will assist in resolving the issue.

Damaged Packages

If your order arrives damaged, contact us immediately with photos of the packaging and product. We will review the situation and determine the appropriate solution.