The Pain Industry

Effective Date: September 4, 2026 Contact: helpvisorian@gmail.com

Overview

At The Pain Industry, we stand behind the quality of our designer apparel. We accept returns and issue refunds only when the reason qualifies as a legitimate product‑related issue, such as defects, incorrect items, or significant order errors. All return requests require direct communication with our support team before any item is sent back.

Eligibility for Returns

A return may be approved when the issue is confirmed as valid. Examples include:

• Manufacturing defects (stitching errors, structural flaws, damaged materials)

• Incorrect item received (wrong size, wrong product, wrong color)

• Item arrives damaged due to shipping or handling

• Major quality issues inconsistent with the product description

We do not accept returns for:

• Buyer’s remorse

• Incorrect size chosen by the customer

• Normal wear and tear

• Minor variations in color due to screen differences

• Items returned without prior approval

All issues must be reported through helpvisorian@gmail.com before any return is initiated.

Return Process

To request a return, contact us directly at helpvisorian@gmail.com with:

• Your order number

• Clear photos of the issue

• A description of the problem

Our team will review your request and determine whether it qualifies as a legitimate issue. If approved, you will receive instructions for returning the item.

Items sent back without approval will not be accepted or refunded.

Condition Requirements

Approved returns must be sent back in:

• Original condition

• Unworn and unwashed

• Original packaging when possible

• Free of odors, stains, or damage caused after delivery

If the item does not meet these conditions, the return may be rejected.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are issued to the original payment method.

Refunds may take 5–10 business days depending on your bank or payment provider.

Shipping fees are non‑refundable, except when the return is due to our error.

Exchanges

We currently do not offer automatic exchanges. If you need a replacement due to a legitimate issue, it will be handled as a return + replacement order after approval.

Non‑Returnable Items

For safety and hygiene reasons, certain items cannot be returned, including:

• Underwear or intimate apparel

• Items marked as final sale

• Gift cards

International Orders

Customers outside Canada may be responsible for return shipping costs unless the issue is due to our error. We do not reimburse customs duties or import taxes.

Direct Contact Required

All refund and return matters must be handled through helpvisorian@gmail.com. We do not process returns through social media, automated systems, or third‑party platforms.